Shipping & Returns

Shipping in the U.S.

 All orders are VERY DISCREETLY shipped in plain packaging. 

We strive to ship all orders received before 1:00 pm Mountain Standard Time on the same day. Back orders are shipped per your instructions. All orders are shipped F.O.B. Broomfield, Colorado. Orders are shipped via UPS Ground or Fed Ex Express Saver unless other arrangements are requested. The customer is responsible for all freight charges, insurance, handling charges and C.O.D. fees. Please feel free to contact us  with any questions.

DOMESTIC SHIPPING RATES

$ ORDER AMOUNT

 STANDARD 7-10 Days

 PRIORITY 2-3 DAYS

OVERNIGHT**

HEAVY GOODS SHIPPING

TO $45

13.95

$19.95

$37.85

$29.95

$45 and up

FREE SHIPPING

$19.95

$37.85

$29.95

  **Some rural areas could be 2nd day.

Next day orders must be submitted by 2PM EST. Any Express Orders submitted on Friday after 2pm EST will be shipped the following Monday. Some rural areas could receive their order on the second day. You will be notified if any back-orders occur that might delay your shipment.

INTERNATIONAL SHIPPING TO CANADA & MEXICO CALCULATED AT CHECKOUT.

RETURNS

We guarantee that all the products we sell are of the highest quality. It is our goal to ensure our customers are 100% satisfied with their purchase. We do know that sometimes returns are unavoidable due to defective items or a wrong choice.

If you need to return an item, contact us and we'll let you know where to return your item(s) . Due to the nature of our products, your return must still be factory-sealed/unopened in its original packaging and returned to us within 30 days of purchase.  Your shipping cost is non-refundable. 

If your item breaks or is defective: Our products are guaranteed against breakage for 30 days. Upon return of the defective item, we will gladly send a replacement or exchange, or refund your money. Many of our products are covered by a 1 or more year warranty by their manufacturer and those cases will be handled individually.

If you are dissatisfied with an item: Un-opened items that are still sealed in their original packaging may be returned for a refund. Must be within 30 days of delivery. We do not accept non-defective returns or exchanges of items that have been used or opened. 

Shipping charges will only be refunded in cases where our error caused the return.

A Note About Batteries:  Many times vibrators are returned to us as defective but the batteries were simply inserted incorrectly. If batteries are side-by-side, they should be going in opposite directions. If there are two or three batteries in a row, they should be going in the same direction. Always remove batteries when not in use!

$1 Days
$2 Hours
$3 Minutes
$4 Seconds